Shopping
Where do you ship?
Quality Home currently offers shopping and delivery within the United States only. Orders placed with shipping information outside the USA are not currently supported.
How long does delivery take?
Orders are generally delivered within 7–8 days after the order has been processed and confirmed. Delivery times may vary due to carrier delays, weather, holidays, incorrect or incomplete shipping information, or circumstances outside our control.
How can I choose the right matches?
Quality Home offers different wooden match sizes and pack options, including 10.9-inch, 11-inch, 11.2-inch long matches and standard-size matches. Please review the product description, size, quantity, and intended use before placing your order. If you need assistance, contact us before ordering.
Payment
What payment methods do you accept?
Quality Home accepts online payments and Cash on Delivery (COD) for eligible orders within the United States. Available payment options may vary depending on the order and delivery location.
When is my order confirmed?
An online order is considered confirmed after the payment is successfully processed and the order information is verified. COD orders are subject to confirmation before shipment. We reserve the right to contact the customer to verify order details when necessary.
Can I cancel my order after placing it?
Please contact us as soon as possible if you need to cancel an order. Cancellation requests are only accepted before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it and the applicable return policy will apply.
Orders & Returns
What is your return period?
Customers may request a return within 10 days of receiving the order. To be eligible, the product must be unused, unopened, undamaged, and in its original packaging, with all included items and packaging materials. Please contact us before sending anything back, as unauthorized returns may not be accepted.
What if I receive a damaged, incorrect, or incomplete order?
Please inspect your order promptly after delivery. If you receive an incorrect, damaged, or incomplete order, contact Quality Home within 10 days of delivery and provide your order number along with clear photographs of the product and packaging. We will review the matter and, where applicable, provide an appropriate resolution.
Are there any items that cannot be returned?
Yes. Used, opened, damaged, altered, or incomplete products may not qualify for return. Products returned without prior authorization, or returns that do not meet the stated return conditions, may be refused. Return eligibility is determined based on the condition of the product and the circumstances of the request.